"I'm Glad" is a song recorded by American singer and actress Jennifer Lopez for her third studio album, This Is Me... Then (2002). It was written by Lopez, Troy Oliver, Cory Rooney, Mr. Deyo and Jesse Weaver Jr. and produced by Oliver and Rooney. It was released as the album's third single on April 8, 2003.

Operational Support, based in Atlantic City, New Jersey, was a directorate of the U.S. Federal Aviation Administration (FAA). Tasked with operational support of air traffic control software systems, this organization began maintaining software for approach control facilities in 1993. In December 1994 assumption of local software adaptation duties in the en route arena occurred. The directorate began an unsuccessful bid to regain all automation responsibilities in 1995. The effort was rebuffed when a local AOS manager was held responsible for a software outage at the Indianapolis ARTCC. A contract employee had caused the several-day outage that resulted in thousands of delayed and canceled flights.
Operational Support, based in Atlantic City, New Jersey, was a directorate of the U.S. Federal Aviation Administration (FAA). Tasked with operational support of air traffic control software systems, this organization began maintaining software for approach control facilities in 1993. In December 1994 assumption of local software adaptation duties in the en route arena occurred. The directorate began an unsuccessful bid to regain all automation responsibilities in 1995. The effort was rebuffed when a local AOS manager was held responsible for a software outage at the Indianapolis ARTCC. A contract employee had caused the several-day outage that resulted in thousands of delayed and canceled flights. While assuming responsibility for software field support, the directorate was in need of experienced personnel from the air traffic controller ranks to flesh out each local office. In order to entice these employees from their secure positions working air traffic, FAA managers made certain promises, some in writing, to the candidates about salary and benefits . Employees who transferred later sued the FAA in federal court, claiming the promises were broken. The presiding federal judge rejected the suit, on the basis that no contract was broken, because the plaintiffs were not under a contract, but were conventional "appointed" employees.In 2005, under another reorganization plan, the FAA eliminated the AOS directorate by moving employees and contractors to other, similar organizational groups while the employees continued doing the same work.